In today’s technology-driven and customer-oriented global marketplace, it is imperative for every enterprise to set-up a well-equipped call center/contact center to ensure round-the-clock support and enhanced market reach-out. In a bid to comprehend customer requirements even better and take CRM (customer relationship management) to new heights, international corporations often seek to outsource call center/contact center services to BPO leaders in India, as strategic global sourcing helps execute greater control in terms of uninterrupted service, impeccable quality, and major cost benefits. According to Gartner Inc., the worldwide market for customer service outsourcing is set to grow from $8.4 billion in 2004 to $12.2 billion in 2007, while India continues to dominate the offshore call center segment and enjoy the outsource boom.
Operating from a state-of-the-art facility located in Bangalore, India, GlobalOutsource2India offers a wide spectrum of world-class call center solutions and services across diverse industry verticals such as IT, Engineering Design, Finance & Accounting, Healthcare, Market Research, Telecom, Credit Cards, and much more. Be it telemarketing or lead generation, customer care or technical support – our qualified and experienced associates are adept at exploring new markets, increasing sales, resolving issues, and building upon strategic initiatives.
Over the years, Go2India has gained expertise in multiple communication channels (voice, Web chat, e-mail, IVR, integrated services), and also added multilingual capabilities as one of its core competencies. Outsourcing your call center jobs to the India based BPO leader not only ensures 24x7 operations within a customized CRM architecture but also enables you to leverage the skills of a talent pool trained to have a thorough understanding of your customers, markets, and products/services in order to achieve business goals. At Go2India, we are fully capable of analyzing the underlying business intelligence which rules a volatile market and provide prompt feedback to our valued clients – so that you may achieve better productivity and greater profitability.
Go2India continuously demonstrates its ability to meet and exceed client expectations – thus winning increasingly complex projects and enhancing customer satisfaction. We constantly monitor and measure process performance and our flawless project execution helps enhance customer acquisition and retention, while you improve the bottom line and focus more on core competencies.
Our service portfolio includes:
Inbound Customer Support