BPO Outsourcing India

Zee News, India
24/04/2005
Indians to redefine 'BPO' to "remote global working": PWC
Mumbai, Apr 24: As outsourcing is increasingly shifting to core and higher-end jobs from low-end profile jobs, Indian knowledge workforce will be the key factor in changing the definition of Business Process Outsourcing (BPO) to "Remote Global Working (RGW)", according to leading management consulting firm.

"The definition of BPO is changing as its scope is broadening to different aspects. A new concept of RGW is emerging as the bpo is seriously shifting to core and high-end jobs," consulting firm Pricewaterhousecoopers Pvt LTD partner, Joydeep Datta Gupta said here today.

He said, remote global working concept is carrying out functions like research, analysis, financial accounting, specialised projects, news editing, scripting advertisement copies and other financial functions without being present at the respective market of work place.

A journalist writing about New York stock market for a London-based newspaper by sitting in New Delhi or an Indian knowledge manager maintaining a project website for overseas employer can be termed as RWG, he said.

"RGW is not just clerical jobs or executing call centre works. RGW will include low-end jobs including executing core projecting from a location different from actual workplace," Gupta said.
The PWC partner said RWG is locating and using right element of knowledge and information about their local market from right kind of people across the globe.