Indians to redefine 'BPO' to "remote global
Mumbai, Apr 24: As outsourcing is increasingly
shifting to core and higher-end jobs from low-end
profile jobs, Indian knowledge workforce will
be the key factor in changing the definition
of Business Process Outsourcing (BPO) to "Remote
Global Working (RGW)", according to leading
management consulting firm.
"The definition of BPO is changing as its
scope is broadening to different aspects. A
new concept of RGW is emerging as the bpo is
seriously shifting to core and high-end jobs,"
consulting firm Pricewaterhousecoopers Pvt LTD
partner, Joydeep Datta Gupta said here today.
He said, remote global working concept is carrying
out functions like research, analysis, financial
accounting, specialised projects, news editing,
scripting advertisement copies and other financial
functions without being present at the respective
market of work place.
A journalist writing about New York stock market
for a London-based newspaper by sitting in New
Delhi or an Indian knowledge manager maintaining
a project website for overseas employer can
be termed as RWG, he said.
"RGW is not just clerical jobs or executing
call centre works. RGW will include low-end
jobs including executing core projecting from
a location different from actual workplace,"
The PWC partner said RWG is locating and using
right element of knowledge and information about
their local market from right kind of people
across the globe.