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Outbound Voice/Call Center Services

Exploring new markets and enhancing revenue generation are essential for the growth and prosperity of any business. However, today’s highly competitive and resource-constrained environment has induced global corporations to opt for cost-effective and quick-to-market solutions without any trade-off in service quality and business effectiveness. From lead generation and sales closing through to collections, verifications, market research/surveys, and database cleaning & updating – Go2India in Bangalore provides a full range of outbound voice and transaction-based services which will add value to your business development initiatives, help expand your customer base, and significantly increase sales figures.

Impeccable Services for Shared Success
Supported by a robust telecom infrastructure and latest technology applications, the highly motivated and skilled associates/agents at Go2India will help boost marketing initiatives and drive sales in line with your short- and long-term business objectives. We have strong domain expertise in Finance & Banking, IT, Telecom, Insurance, Credit Card, Airlines & Travel, and DRTV – providing a well-integrated marketing mix across diverse industry verticals to help convert prospects into sales, ensure payment collections, and enhance end-users’ satisfaction above and beyond the Service Level Agreements (SLAs). The company offers multilingual voice support 24x7 to target any market/time zone, and focuses on a personalized approach which will help maintain and expand your client base.

At Go2India, we have developed a well-defined methodology for understanding custom requirements, analyzing project scope, executing knowledge transfer, and managing transition. Using multilevel analysis, Go2India has identified key quality metrics for operational enhancements necessary to increase customer satisfaction and our processes adhere to a stringent Quality Assurance program for best possible results. Service Quality is maintained and improved through higher C-SAT (customer satisfaction) and lower AHT (average handle time) – resulting into improved ROI and reduced acquisition costs. The company also puts major emphasis on such key areas as transaction monitoring, staffing & scheduling, and training & development, so that its agents/associates can perform even better and add value at every stage of the business development process.

Core Expertise
At Go2India, we combine speed with process excellence and constantly undergo internal & external quality checks to ensure that our valued clients are provided with optimum results, best industry practices, and most cost-effective marketing solutions. Total transparency, 100% recording, and round-the-clock reporting will keep you in complete control of all outbound call center/contact center activities, while our state-of-the-art facility and well-trained human resources act as your extended marketing arm. Our customer-touch initiatives include:
Telemarketing/Telesales
Sales Lead Generation/Appointment Setting/Follow-up Calls
Sales Promotion
Customer Acquisition
Up-selling/Cross-selling
Welcome/Thank-you Calls

Market Survey/Research
Test Marketing
Product Launch
Customer Satisfaction (C-Sat) Survey

Research Survey
Opinion Poll
Customer Service Management
CRM/Loyalty Program
Customer Care/Retention
Service Activation

Credit Management
Credit Authorization
Credit Verification
Fraud Detection/Prevention Call
Collections

Data Collection/Validation/Verification
Data Capture/Cleaning/Profiling to keep customer/prospect/contact databases updated round the clock
Third Party Verification
Record Verification
Insurance Verification



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