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What Is Outsourcing?

Why Outsourcing?

Outsourcing to India?

Why Bangalore ?

BPO India

Outsourcing Benefits

Hot Outsourcing Fields

 

Inbound Voice/Call Center Services

In a bid to stay ahead in the leadership race, global corporations today focus on implementing value-added customer management solutions and enhancing customer satisfaction. Connecting and interacting with your customers in the most fruitful yet cost-effective manner is imperative for business success, and new-millennium enterprises mostly seek the integrated services of reliable offshore partners to ensure excellence in customer service delivery, as well as cost and productivity gains. Based in Bangalore, Go2India offers a full spectrum of inbound voice/call center services for customer care and retention, and acts as your extended arm – optimizing every customer interaction to ensure greater revenue generation, reduced costs per contact, and enhanced quality levels.

Better CRM for Greater Business Success

At Go2India, we integrate people, processes, and technology to provide a full array of customer-focused business solutions which will help accelerate operational efficiency and increase end-users’ satisfaction. Our dedicated team of experienced professionals will study your products/services and analyze your customer base in order to conceptualize and implement the most suitable and highly scalable operational modules for achieving your business goals.

From project evaluation through to successful migration, transition management, operations, and reporting, Go2India follows a well-structured methodology with special focus on security and business continuity. Our well-trained agents/associates have comprehensive knowledge and thorough expertise in customer servicing, retention, business analysis, and consultative selling – capabilities which will help enhance each customer’s value in the business chain and ensure a better CRM as customer loyalty reaches a new peak.

Powered by a robust infrastructure and a state-of-the-art telecom facility, Go2India provides multilingual voice support 24x7 to serve your customers hailing from different countries and time zones. While handling inbound/customer-initiated calls, our efficient agents ensure prompt response and quick issue resolution – enabling the BPO leader to set world-class customer care standards across all transactions and communication channels. The company leverages the latest in technology and our processes are equipped with fully integrated IVR, data leased lines, MVIP (Multi-Vendor Integration Protocol) telecommunication bus, and multi-media routing to offer fully integrated and multi-channel customer management solutions – so that key deliverables are achieved on time and within budget.

At Go2India, Quality is of crucial importance for our clients’ immediate business success and long-time vision of growth. We adhere to a customer-focused & data-driven Quality Management System (QMS) to ensure flawless service delivery and continuous improvement of tools, techniques, and resources. From call recording & transaction monitoring through to analyses, process enhancements, and human resource management – the BPO firm abides by and exceeds SLA metrics resulting into increased customer satisfaction and better profit margins for our valued clients.

Service Offerings
Whether you are a new player in the customer service segment or a global corporation seeking strategic outsourcing partnership, Go2India can provide end-to-end voice solutions for your inbound call center. Powered by its strong domain expertise in such areas as Finance & Banking, IT, Telecom, Insurance, Credit Card, Airlines, and Travel & Tourism, the BPO leader specializes in proactive customer service, technical support, and issue resolution. We will also help you enhance business growth through quality lead generation and sales closures. Go2India offers value-added, integrated services, and provides support for multiple channels to ensure optimized utilization of your time and resources. Our service offerings include:
Customer Service
Customer Support/Query Management
Application/Claims Processing
Subscription & Enrollment
Customer Retention/Relationship Building
Campaign/Poll Management
Feedback Collection
Sales and Order Fulfillment
Product/Service Query
Customer Acquisition
Order Taking
Order Processing
Repeat Sales, Up-selling, and Cross-selling
Post-sales Service/Support
Account & Billing
Account-related Query
Billing Query
Payment Query
Data Capture for Changes in Personal Information
Technical Support/Help Desk
Product/Service Support
Installation & Activation
Complaint Registration
Troubleshooting


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